SHIPPING & FULFILLMENT POLICY
Jula Bay Design Studio only offers sales to Canada and USA to fulfill our legal rights on sales tax collection. We redirect all other sales to our Etsy or Design Bundles Shop.
Files are DELIVERED IMMEDIATELY after payment is processed and completed. You will be redirected back to our site with a success message when the payment has been received on our end. You will receive an email with the links to download to fulfill your order. Your download link will expire in 30 days, so please download your files for up to 30 days after purchasing. If you need the files to be downloaded after this time frame you must contact us.
REFUND & CANCELLATION POLICY
Since you are purchasing a digital file there are NO REFUNDS The files are automatically sent to you once your payment has been completed.
If you have an error in your downloaded file, please contact us and we will fix it free of charge and deliver as our main priority.
If you have received the wrong file in your download, please let us know and we will fix as soon as possible and deliver as our main priority.
If you have purchased an item more than one time, please contact us and you can exchange or get a refund of the duplicate.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Jula Bay Enterprises Inc. to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as Mailing List companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
TERMS AND CONDITIONS
We accept payment through Paypal. Our site currency is in Canadian Currency, and will be processed in Canadian Currency. You may view the site in our estimated conversion to your currency, however Paypal will issue the payment in Canadian Currency.