faq

Frequently asked questions

How do I download my files?


On Etsy.com/julabay please click on the You icon on the top right of the menu bar. Click on Purchases and Reviews. Find your sale, and click on Download Files. While you are there, leave us a glowing review if you are happy with your product!




What is a ZIP file?


A zip file is a compressed folder, you will have to download the file onto your computer and extract the files. Please google how to do this on the type of computer that you use. You cannot use a tablet or a phone to download our files.




Can I use a phone or tablet?


No, you cannot, you must use a computer to download and use your files.




How long will it take to get my files?


Your files will be available very quickly after you purchase and pay for them. You will receive an email or can download them under You->Purchases and Reviews on Etsy.




How many Layers will my SVG have (in other words, how many colors of vinyl can I use)?


Our main pictures of our designs are shown with the number of colors that you can use. You can always use less colors in your actual cuts than we show, but never more. So if it is a one color design, you will only be able to use one color of vinyl. 2 colors, up to 2 colors of vinyl and so on. Why do we do this? We don't like buying SVGs and having about 40 layers show up when you import it. It is frustrating to deal with. So we provide you with as few as possible, with the design we have in mind.




How do I download my files from your Google Drive?


You will get a link in your download from Etsy, or from our shop. You need to click on that link. When that occurs you will see the name of the file opened on a brand new screen. Click on the download button which is in the top right corner of the screen. This will save the file to your computer. You will have to unzip the file to use them in some cases.




Can I buy your files if I'm not in Canada?


YES! You can pay via your credit card and your credit card company does the conversion for you! If you are in the USA for example you will love that our Canadian dollar is so lousy and your prices will come in less than my prices on your credit card!




What currency is your website charging in?


I am a proud Canadian, and our pricing is all in Canadian Dollars. When you pay outside of Canada, your credit card of paypal account will convert to your own local currency. Please check online to price convert, US for example, will pay LESS in USD than our pricing shown. Your credit card or paypal will have a small conversion fee, it is best to look at your agreements with them to determine what it is.




What size should I size my 20oz Full Wrap Template?


Our templates come in 3 styles (some have 2 only). There is straight, tapered for cups that have a 9.25" around and 8.75" around the bottom, and a third is a 9.25" around the top and a 8.5" around the bottom (this isn't always included). You should measure your cup and use the one that is closest to your cup and then print on plain paper to test the sizing. Once you are happy with the sizing you will then use your sublimation or waterslide paper. You will need to measure around the top of your cup for straight and then measure length. It is ok to skew the file slightly (by .3" either way will be no problem at all). AS OF NOV 14, 2020 my latest measurements recommend the following, but you MUST measure your tumbler and check on plain paper first, as I am not responsible for keeping up on the size changes by these suppliers.
NOTE: You need to measure your tumblers, as I am not responsible to keep up to date on changes from these suppliers. Use the size that is closest to your tumbler and resize and test on plain paper before printing on your expensive ones. As of Nov 14, 2020 Pressing Images Files

  • Tapered, Colored and shimmer tumblers all measure 9.25" top x 8.75" bottom x 8" tall. They all worked with the _PI or _Taper1 files, I like the size a bit long, so they are going to print a bit under the tumbler. Resize as you like.
  • Straight tumblers measure 9.25" Round x 8" tall. I sized 9.3" x 8.2" as I like the design to go under the bottom of my tumbler a bit.
DAHT Tumblers
  • Tapered skinnies measure 9.25" top x 8.75" bottom x 8" tall. worked with the _PI or _Taper1 files.
  • Shimmer tumblers measure 9.25" top x 8.5" bottom x 8" tall. worked with the _Sh or _Taper2 files.
  • Straight tumbler measures 9.7" around and 8" tall. I would size as 9.73" x 8.2 as I like the design to go under the bottom of my tumbler a bit.