Frequently Asked Questions
Frequently asked questions
Can I sell transfers of your files?
NO we do not allow transfers to be sold of any of our designs.
Can I modify your files and sell them digitally? Can I share your files?
Nope, never. You cannot share our deisgns. You cannot modify our designs and sell them digitally. You cannot use portions of our designs in new designs to sell digitally. Basically anything digitally is a no.
Where is your Licensing information?
Latest licening is availble here!
What is a ZIP file?
A zip file is a compressed folder, you will have to download the file onto your computer and extract the files. Please google how to do this on the type of computer that you use. You cannot use a tablet or a phone to download our files.
Can I use a phone or tablet?
No, you cannot, you must use a computer to download and use your files.
How long will it take to get my files?
Your files will be available very quickly after you purchase and pay for them. You will receive an email or can download them under You->Purchases and Reviews on Etsy.
What Countries can buy from JulaBay.com?
Due to tax implications, only people in Canada or the USA can purchase from JulaBay.com. Check back later for possible expansion.
What currency is your website charging in?
I am a proud Canadian, and our pricing is all in Canadian Dollars. When you pay outside of Canada, your credit card of paypal account will convert to your own local currency. Please check online to price convert, US for example, will pay LESS in USD than our pricing shown. Your credit card or paypal will have a small conversion fee, it is best to look at your agreements with them to determine what it is.
Do you have any coupons?
You can sign up for our newsletter on the home page to receive a coupon for a discount on your first purchase. We also at times have sales throughout the year, but they do not apply to drives or special edition files.
What are your offifce hours?
This is my full time job, with that being said I do need to set business hours. Monday - Friday 9am - 3pm Mountain Time is my standard business hours. I do not work on Stat Holidays. I'm often on my phone but I may not respond to you until my next business day. Many people this day and age expect immediate answers, and I do try to answer questions as quickly as possible, but please donot be upset if you don't get an answer before the next business day. I have a life too outside of my work :) Thanks for your understanding.
What size should I size my 20oz Full Wrap Template?
Our templates come in 3 styles (some have 2 only). There is straight, tapered for cups that have a 9.25" around and 8.75" around the bottom, and a third is a 9.25" around the top and a 8.5" around the bottom (this isn't always included).
NOTE: You need to measure your tumblers, as I am not responsible to keep up to date on changes from these suppliers. Use the size that is closest to your tumbler and resize and test on plain paper before printing on your expensive ones.
Tapered, Colored and shimmer tumblers all measure 9.25" top x 8.75" bottom x 8" tall. They all worked with the _PI or _Taper1 files, I like the size a bit long, so they are going to print a bit under the tumbler. Resize as you like.
Straight tumblers measure 9.25" Round x 8" tall. I sized 9.3" x 8.2" as I like the design to go under the bottom of my tumbler a bit.
Tapered skinnies measure 9.25" top x 8.75" bottom x 8" tall. worked with the _PI or _Taper1 files.
Shimmer tumblers measure 9.25" top x 8.5" bottom x 8" tall. worked with the _Sh or _Taper2 files.
Straight tumbler measures 9.7" around and 8" tall. I would size as 9.73" x 8.2 as I like the design to go under the bottom of my tumbler a bit.
How many Layers will my SVG have (in other words, how many colors of vinyl can I use)?
Our main pictures of our designs are shown with the number of colors that you can use. You can always use less colors in your actual cuts than we show, but never more. So if it is a one color design, you will only be able to use one color of vinyl. 2 colors, up to 2 colors of vinyl and so on. Why do we do this? We don't like buying SVGs and having about 40 layers show up when you import it. It is frustrating to deal with. So we provide you with as few as possible, with the design we have in mind.
My SVG is cut off! I don't get the full image! Help!
If you use BROWSERS to look at the SVG it is possible it will appear cut off as this one does. Browsers can only read SVGs that are small and fit within their viewing windows. Some SVGs are made larger and appear cut off, but you won't know for sure until you upload it into your cutting software. So UNZIP your file, an upload your SVG to cricut or silhouette business studio.
How do I download my files from Etsy?
On Etsy.com/julabay please click on the You icon on the top right of the menu bar. Click on Purchases and Reviews. Find your sale, and click on Download Files. While you are there, leave us a glowing review if you are happy with your product!
How do I download my files from your Google Drive?
Silhouette Studio is not opening the SVG?
There are 2 possible reasons.
I'm opening a PNG in Silhouette but Part of the watercolor backgorund isn't showing up!
Turn off the auto-trace feature in Silhouette. It cannot trace transparent portions of a PNG, so you will lose your background. As this feature changes, please use google to search how to turn off silhouette studio auto trace feature.
Silhouette is HANGING when I try to open your PNG file!
If you are printing a PNG in Silhouette Studio, turn OFF Autotrace before you open the PNG. Very large PNG files and ones that are somewhat watercolor with some trasnparency, or are very large will hang silhouette. Under Edit->Preferences->Import->PNG Autotrace needs to be UNCHECKED.
What can I make/do with your Designs?
YOU MUST FOLLOW OUR LICENSE
Help, I can't download my files on Etsy!
Why is my file a .zip file, I bought a PNG or SVG
Your files come in a .zip file which is a compressed file with many files inside of it, make sure you UNZIP your files before you use it. Your files you need to use will be in the unzipped folder! You can use google search on how to unzip a file for your specific type of computer/device, it gives you step by step instructions if you don’t know how to. This is the industry standard way on delivering digital files to you.
Help - There is an error in my file, or I got the wrong file!
I’m human, and at times I upload the wrong file by mistake! If you happen to get the wrong file, please message me and I will fix as soon as I can get on my computer, and as a bonus you get to keep the file I uploaded by mistake! I do check my files for quality and usability before I post them, occasionally I miss something that you might spot first, if you do please contact me, I will fix as my #1 priority.