Etsy FAQ & Help
THANK YOU so much for your purchase, I really appreciate your business! This message was emailed to you with your Etsy Purchase! Please read through this carefully, as your question is likely answered in here so you can get up and running as fast as possible! This is my full time job. I have office hours of M-F 9am-3pm Mountain Time excluding Canadian Stat Holidays. I often will reply outside of these hours, but please understand that you may not get a message back as quickly or at all outside of my business hours. The months of July and August I only answer emails 2 times a day, once in the morning and once in the evening. I will gladly help you first thing on my next business day. Thank you for your understanding!
YOU MUST FOLLOW OUR LICENSE
★★★ https://www.julabay.com/license
Summary of the DO NOTS are:
❌DO NOT share, copy, modify or resell these files… ever
❌YOU CANNOT use our designs to make other digital designs for sale, in part or in whole.
❌YOU CANNOT SELL TRANSFERS, OR PRINT ON POD with any of our designs.
You will lose your license without a refund if you are found violating our license and our lawyer will be in touch.
HELP I CAN’T DOWNLOAD MY FILES
To download your file from your Etsy account, you need to log in to your account, click on Your Name in the top right corner, find your order, and click download files. Etsy doesn’t give you the download files option from their mobile app, so you will have to do on a computer or in a browser on your tablet/phone. You can click here for a short cut! https://www.etsy.com/your/purchases
WHY IS MY FILE A .ZIP FILE, I BOUGHT A PNG or SVG
Your files come in a .zip file which is a compressed file with many files inside of it, make sure you UNZIP your files before you use it. Your files you need to use will be in the unzipped folder! You can use google search on how to unzip a file for your specific type of computer/device, it gives you step by step instructions if you don’t know how to. This is the industry standard way on delivering digital files to you.
THERE IS AN ERROR IN MY FILE, OR I GOT THE WRONG FILE
I’m human, and at times I upload the wrong file by mistake! If you happen to get the wrong file, please message me and I will fix as soon as I can get on my computer, and as a bonus you get to keep the file I uploaded by mistake! I do check my files for quality and usability before I post them, occasionally I miss something that you might spot first, if you do please contact me, I will fix as my #1 priority.
I DON’T KNOW HOW TO GET MY FILE TO WORK IN MY SOFTWARE I’M USING
If you are having software problems with the file, please check the FAQ first. Example if Silhouette Studio is hanging when you open a PNG file, it is because you have Auto Trace on and it must be turned off before you load in large printable files with jagged edges. Google also has endless answers, at all hours of the day. I do not know all software applications and I cannot provide specific software help to you, but I do record any questions that I do know that may cause you issues in my FAQ. Google is your friend! I’m a digital designer, you purchased digital designs from me, I cannot support various software platforms, you must know how to use your software.
DO YOU HAVE SUBLIMATION TUTORIALS OR TIPS & TRICKS?
◆ https://www.julabay.com/blog
HOW CAN I LEAVE A REVIEW?
Love our Design, Please leave us a review! You can easily leave a review under your purchases
◆ https://www.etsy.com/your/purchases
SPECIALS & COUPONS
Sign up for our newsletter to receive a one time use coupon off your entire purchase and early access to our special events.
◆ https://www.julabay.com/etsysignup
FOLLOW US
◆ https://www.facebook.com/julabaydesignstudio
◆ https://www.facebook.com/groups/julabay
◆ https://www.youtube.com/c/JulaBayDesignStudio
◆ https://www.tiktok.com/@julabaydesignstudio?lang=en
◆ https://www.instagram.com/julabaydesignstudio/
❌I do not replicate other people’s designs and I don’t ever make or use copyright material so please don’t ask. I also am booking multiple weeks out so I don’t take custom requests. Thanks for your understanding.
Tara
